If you believe that you have a problem with gambling, or just think you should take an enforced break from doing so, our land based premises and on-line gaming sites all offer the option to “self exclude” yourself.
If you exclude yourself from a Mecca Bingo club, you will automatically be excluded from all other Mecca clubs in the UK.
If you exclude yourself from a Grosvenor Casinos, you will be automatically excluded from all other Grosvenor Casinos premises in the UK. However, you also have the option to extend this to all casinos in the UK via the industry SENSE scheme (Self Enrolment, National Self Exclusion).
Exclusion from the online or mobile sites applies to all sites operated by Mecca Bingo or Grosvenor Casinos.
You are strongly advised to also exclude yourself from any other gambling premises or websites where you otherwise play or bet, as we are unable to pass on your request to other companies. It is strongly recommended that you use the SENSE scheme to self-exclude from casino gambling.
If you do feel that you have a gambling problem, self-exclusion is advisable but should be used in conjunction with other self-help measures, such as seeking help and guidance from www.gamcare.org.uk or other support agencies listed here.
Please be aware that it is ultimately your own responsibility to uphold a self-exclusion but we will make every effort to stop you playing on the specific on line account, or from a Mecca or Grosvenor land-based business, from which you have excluded. However, should you manage to enter one of our Mecca or Grosvenor premises by whatever means, or open a new online account by using different personal details of any kind, we will not be responsible for any losses you may subsequently incur as a result of your circumventing the self-exclusion process. We may also withhold winnings in certain cases.
We also strongly recommend that you “unfriend” and / or “un-follow” yourself from any Facebook, Twitter or other social networking accounts that you may be linked to for land-based Grosvenor, Mecca or other gambling operations. Due to the nature of these sites, which are not linked to our membership data bases, it is not otherwise possible to prevent you from receiving or seeing gaming related messages that may be issued to friends or followers.
When excluding from Mecca Bingo or Grosvenor Casinos premises, you will be offered the opportunity to exclude yourself from our on line gaming sites, being bingo, casino and poker sites operated under the Mecca or Grosvenor Casinos brand names.
If you exclude yourself from on-line gaming you will similarly be offered the option to also exclude from either or both of our land based bingo and casino businesses.
Self exclusion will be implemented within twenty four hours. Once you have self excluded, you may not apply to re-instate your membership or on-line account for at least six months.
We will not send you any marketing material inviting you to gamble whilst you are self excluded. Any funds that you held on deposit at the time of self exclusion will be refunded to you accordingly. Please note that it may take up to fourteen days for your name to be removed from our marketing databases.
Self exclusion from Mecca Bingo land based premises
It is very simple to self exclude yourself from our land based bingo premises. Simply pick up a “Keep it Fun” leaflet from your local club and complete the tear off Self Exclusion Form at the back. Then hand the signed and completed form to a member of the team (preferably front of house / reception) or to a member of the team. Alternatively, you can download a PDF version of the form from the link below.
You may also exclude yourself by simply writing a letter or email to your local club, making sure to include your full name and address, date of birth, your membership number and a signature to avoid any confusion.
Self exclusion from Grosvenor Casinos land based premises and across the UK casino industry
It is very simple to self-exclude yourself from our land based Grosvenor Casinos premises. Simply pick up a “Keep it Fun” leaflet from your local club and complete the tear off Self Exclusion Form at the back. Then hand the signed and completed form to a member of the team (preferably front of house / reception) or to a member of the team. Alternatively, you can download a PDF version of the form from the link below.
However, from August 2015 the UK casino industry has combined to create a national scheme scheme called SENSE (Self Enrolment, National Self Exclusion) where you can instead apply to self-exclude from every UK casino with just one request.
We strongly recommend that the SENSE option is used instead of just self excluding from Grosvenor as it will ensure that you cannot then be tempted to visit other casinos whilst addressing any concerns about your gambling.
It is a simple process to join SENSE – just ask at any Grosvenor casino reception about SENSE and you will then need to speak briefly to a manager who will register you onto the SENSE national data base electronically. Please be assured that no personal information will be shared with other operators other than the basic details entered into the SENSE data base at the time of registration (name, address, date of birth and a photo) to ensure that other operators can use it to exclude you from their own casinos.
As with a Grosvenor self-exclusion, a SENSE national self exclusion cannot be removed for at least six months, after which time you may apply to do so at any casino. Having been removed from the SENSE data base, you would then need to apply for re-instatement at Grosvenor Casinos and / or whichever casinos you then wanted to visit.
Self exclusion from online gaming sites operated by Mecca Bingo or Grosvenor Casinos
It is also very simple to self exclude yourself from our on-line betting, casino, poker or bingo sites. Simply call, email or write to our customer service desk on the following numbers, again giving your full name and address, date of birth, your membership number and sent from the email address associated with your account to avoid any confusion:
Ways to exclude:
0800 083 1988 (outside UK +44 207 288 6120)
Customer Services, Mecca Bingo, PO Box 70695, London SW1P 9ZR
0800 083 1990 (outside UK +44 207 288 6119)
Customer Services, Grosvenor Casinos, PO Box 70695, London SW1P 9ZR
If you would like to prevent access to other on-line gaming, sports betting or gambling sites, you may access www.gamblock.com, which can block access to gambling sites across the internet. This site helps to prevent unrestricted gambling on line.