Help with Self Exclusion

If you believe that you have a problem with gambling, or just think you should take an enforced break from doing so, our land based premises and on-line gaming sites all offer the option to “self exclude” yourself.

If you exclude yourself from a Mecca Bingo club, you will automatically be excluded from all other Mecca clubs in the UK.

Similarly, if you exclude yourself from a Grosvenor Casinos, you will be automatically excluded from all other Grosvenor Casinos premises in the UK.

Exclusion from the online or mobile sites applies to all sites operated by Mecca Bingo or Grosvenor Casinos.

In both cases, you are strongly advised to also exclude yourself from any other gambling premises or websites where you otherwise play or bet, as we are unable to pass on your request to other companies.

If you do feel that you have a gambling problem, self-exclusion is advisable but should be used in conjunction with other self-help measures, such as seeking help and guidance from www.gamcare.org.uk or other support agencies listed here.

Please be aware that it is ultimately your own responsibility to uphold a self-exclusion but we will make every effort to stop you playing on the specific on line account, or from a Mecca or Grosvenor land-based business, from which you have excluded. However, should you manage to enter one of our Mecca or Grosvenor premises by whatever means, or open a new online account by using different personal details of any kind, we will not be responsible for any losses you may subsequently incur as a result of your circumventing the self-exclusion process. We may also withhold winnings in certain cases.

We also strongly recommend that you “unfriend” and / or “un-follow” yourself from any Facebook, Twitter or other social networking accounts that you may be linked to for land-based Grosvenor, Mecca or other gambling operations. Due to the nature of these sites, which are not linked to our membership data bases, it is not otherwise possible to prevent you from receiving or seeing gaming related messages that may be issued to friends or followers.

When excluding from Mecca Bingo or Grosvenor Casinos premises, you will be offered the opportunity to exclude yourself from our on line gaming sites, being bingo, casino and poker sites operated under the Mecca or Grosvenor Casinos brand names.

If you exclude yourself from on-line gaming you will similarly be offered the option to also exclude from either or both of our land based bingo and casino businesses.

Self exclusion will be implemented within twenty four hours. Once you have self excluded, you may not apply to re-instate your membership or on-line account for at least six months.

We will not send you any marketing material inviting you to gamble whilst you are self excluded. Any funds that you held on deposit at the time of self exclusion will be refunded to you accordingly. Please note that it may take up to fourteen days for your name to be removed from our marketing databases.

Self Exclusion from Mecca Bingo or Grosvenor Casinos Land based premises

It is very simple to self exclude yourself from our land based casino or bingo premises. Simply pick up a “Keep it Fun” leaflet from your local club and complete the tear off Self Exclusion Form at the back.  Then hand the signed and completed form to a member of the team (preferably front of house / reception) or to a member of the team. Alternatively, you can download a PDF version of the form from the link  below.

Click here for a Mecca Bingo self exclusion form
Click here for a Grosvenor Casinos self exclusion form

You may also exclude yourself by simply writing a letter or email to your local club, making sure to include your full name and address, date of birth, your membership number and a signature to avoid any confusion.

Self Exclusion from On-Line gaming sites operated by Mecca Bingo or Grosvenor Casinos

It is also very simple to self exclude yourself from our on-line betting, casino, poker or bingo sites. Simply call, email or write to our customer service desk on the following numbers, again giving your full name and address, date of birth, your membership number and sent from the email address associated with your account to avoid any confusion:

Ways to exclude:

Meccabingo.com:

Email: support@meccabingo.com

0800 083 1988 (outside UK +44 207 288 6120)

Customer Services, Mecca Bingo, PO Box 70695, London SW1P 9ZR

Grosvenorcasinos.com:

Email: 

support@grosvenorcasinos.com
support@grosvenorpoker.com

0800 083 1990 (outside UK +44 207 288 6119)

Customer Services, Grosvenor Casinos, PO Box 70695, London SW1P 9ZR

If you would like to prevent access to other on-line gaming, sports betting or gambling sites, you may access www.gamblock.com, which can block access to gambling sites across the internet. This site helps to prevent unrestricted gambling on line.