One way to keep play fun is by adjusting the amount of time or money you spend. This can then help ensure you are able to enjoy your gaming experience within responsible limits which you can afford.
We offer tools in both our venues and on our online sites where you can set limits on how much time or money you spend.
In our casinos, you can place a limit on the amount that you may draw each day on cheque or debit card at the cash desk. If you wish to increase that limit, the casino manager would then need to speak to you beforehand to discuss whether it is the right decision for you.
In both Grosvenor Casino and Mecca Bingo clubs we have machine limits, which can be applied on the machine itself.
Our cash machines are located in such a way that you need to take a break from gaming in order to use them. If you wish to limit the amount you can draw, you should contact your bank to apply a suitable daily ATM withdrawal limit to your card.
And in certain situations, you can also discuss and design bespoke arrangements with management at your local Grosvenor Casino or Mecca Bingo club that suit your specific needs. Our staff and management are extensively trained to be aware of the signs of problem gambling and will offer every assistance in helping you stay in control.
If you are playing online, you can place limits on both how much you spend and get reminders of how much time you’ve spent playing. You can also request to take a break.
Limit how much you are spending online – Deposit limits
On both or Meccabingo.com and Grosvenorcasinos.com you can set deposit limits to control how much you spend. You can set daily, weekly or monthly limits on how much you can deposit, which is a great way to control how much you are spending at any time. Log in to your account and go to the safer gambling tab. From there you can set the limit that suits you best.
On our further online sites, Meccagames.com, Bellacasino.com, KittyBingo.com, LuckyPantsBingo.com, SpinandWin.com, MagicalVegas.com, RegalWins.com, LuckyVIP.com, Aspers.com, thevic.com offer a Net deposit loss limit. This limit caps the net amount you can lose daily, weekly or monthly, the choice is yours.
Please note, this is a shared limit across our sites, which means if you reach your limit on one site or as an accumulation across multiple sites you will not be able to deposit and play on any of the sites until your limit refreshes after the time frame you have set. To set the lime you need to log on and go the My limits tab in the cashier.
Limiting the time, you spend playing online – Reality Checks
It is sometimes easy to lose track of time whilst playing online. Reality Checks or Game session reminders are a helpful way of keeping track of the time you’ve spent playing our games.
In order to receive regular reminders, you can set yourself ‘Reality Check’ preferences within the Responsible Gaming section of My Account. Our online sites can display a message at a minimum of 15-minute intervals. The message reminds you how long you have been playing and if you wish to continue with your gambling you will need to click to confirm on the message displayed.
You can change your Reality Check preferences at any time by selecting a new time interval. Any changes to your Reality Check settings will take effect the next time you login to the site.
Take a Break
Gaming is fun and should be so, but if the limits above are not enough, you can use our take a break tool to take a break from gambling. You can lock your account for a set period, taking a break for 24 hours up to 6 weeks, and your account will be locked for the selected period. You will not be able to unlock the account until the selected time period has passed.
You can choose to take a break by logging in and visiting the safer gambling section in My Account.
If you have issues regarding any of the above, please contact our customer support teams, you can find contact details on each website.