Keep it fun when playing online

For most people, gambling online is what it should be – a fun way to spend their leisure time. However, for a small minority, gambling online or in a land-based environment can be a problem.

The vast majority of our online customers will never experience a problem. However, playing responsibly is not confined to those who either have a gambling problem or are the most at risk of developing one. It is the best approach for EVERYONE to enjoy playing on, or any other online gambling site.

On all of Rank’s gambling sites, we are committed to helping our customers keep it fun by providing a safe and responsible online environment and offering support to those who demonstrate that they are unable to stay in control of their gambling.

Our web sites offer help by:

  • allowing customers to set limits on how much they can deposit at one time.
  • providing prompts and time-outs to protect against over extended play on games where the facility is available, and otherwise working with suppliers to extend this to all games.
  • allowing customers with concerns about their gambling to “self-exclude” themselves from all of our websites to prevent them from making further visits. It is as simple as calling the customer service desk or sending them an email. Alternatively you may prefer to use our automated service. This is available via the My Account Responsible Gaming tab. If you also wish to self-exclude nationally from land-based casinos and/or bingo clubs, including Grosvenor and Mecca, operated by the Rank Group, please click here.

Please remember to protect yourself by keeping your password and login ID private at all times. If using a shared device, please make sure you logout when finishing your session.

How will I know if I have a problem?

A good way to gauge whether your gambling is no longer fun, and may be getting out of control, is to ask yourself the following questions:

  1. Do you gamble alone on your computer for long periods, perhaps staying away from work or other activities to do so?
  2. Have you needed to increase your gambling stake more and more to get the excitement you are looking for?
  3. Do you suffer mood swings, irritability and agitation when you are not gambling?
  4. Do you think that you gamble to escape other issues or problems in your life?
  5. Have you ever claimed to be winning from gambling when, in fact, you are losing?
  6. Have you tried, in the past, to reduce either the time or money that you spend gambling and been unsuccessful?
  7. Have you ever been tempted to commit an act of dishonesty to finance your gambling?
  8. Have you ever gone back online to gamble, on another day, to win back your losses?
  9. Have you ever hidden your gambling from people who are important to you in your life?
  10. Have you borrowed money, from any source, that you have been unable to pay back because of your gambling or are you otherwise in debt as a result of gambling?
  11. Have you ever sold any possessions to obtain money to gamble or pay gambling debts?
  12. Do you find yourself breaking promises, to family and friends, so that you can gamble instead?

If you answer “yes” to any of these questions, then you may need to take control of your gambling, using the information below. You can also take the confidential ‘Worried about your gambling’ quiz on the Gambleaware website and try out their Gambling Calculator to give you an indication whether your gambling is becoming a problem.

What should I do if I think I have a problem?

The first step in taking back control is to be completely honest with yourself and accept that there is a problem, but that you have the will to confront it. Having done so, you have taken the biggest step to addressing the issue. It may be that simply standing back and realising that you have been displaying some of the above behaviours is enough to make you adjust your approach and allow you to resume control. Alternatively, you may feel you need help, advice and support.

You can talk in confidence to one of our customer service team members. They all understand the issues involved and have been specially trained to provide you with information and guidance. You can call our 24/7 RG support line direct on 08003163488 or chat to us online. Alternatively, speak to someone else from your own circle of family or friends who you know and trust.

Never be afraid or embarrassed to ask for help.

Practical steps to help you stay in control:

  1. Ask someone you trust to handle your money for an agreed amount of time (for example, three months) or otherwise seek their assistance in setting a budget plan.
  2. Limit the level of your deposits or expenditure or the time you spend online. Our gaming web sites provide tools to allow you to impose your own limits on expenditure. Find more information on how to limit the amount you spend here.
  3. Reward yourself for “gambling free” periods by spending the money you saved on something for yourself or your family.
  4. If all else fails – stop gambling. Self-exclude yourself from all the websites on which you normally bet or play. We will automatically exclude you from all other sites that we operate, but you are advised to also exclude from any other competitor sites that you may use. You can also exclude you from all land-based bingo and casino premises, including Mecca and Grosvenor operated by The Rank Group, by joining the national self-exclusion schemes. If you believe exclusion is the best option for you, it is advisable to take an appropriate break from ALL forms of gambling. Find information and help on how to self-exclude here.
  5. If you want to prevent access to all online gambling licensed in Great Britain, we recommend that you register at Gamstop is the national online self-exclusion database for online gambling.
  6. Use a calendar to mark each day that you don’t gamble, so that you can see the progress you are making.

If you need further detailed advice, or more specific help and counselling, please click here to find contact information for some of the excellent gambling support agencies available, such as GamCare.

Licensed and regulated by the Alderney Gambling Control Commission. Also licensed by the UK Gambling Commission for UK customers playing on our online sites or in our land-based casinos/bingo clubs.

Remember – take one day at a time and be optimistic – you CAN gain back control


Last updated 08/05/2018