Keep it fun when playing in a Grosvenor Casino

For most people, a visit to a Grosvenor Casinos is what it should be, a fun and sociable way to spend their time. However, for the minority, gambling in a casino can become a problem

Whilst the vast majority of players will never experience any problems, playing responsibly is not confined to those who either have a gambling problem or are most at risk of developing one. It is the best approach for EVERYONE to enjoy playing at a Grosvenor Casinos or any other gambling outlet.

At Grosvenor Casinos, we are committed to helping our customers to Keep it Fun, by providing a safe and responsible environment and offering support to those who demonstrate that they are unable to stay in control of their gambling. Grosvenor Casinos have been accredited by the Playing Safe ACE (Accreditation – Certification – Evaluation) panel as meeting the highest standards in responsible gambling. The panel consists of academics and experts and oversees the work undertaken by the National Casino Forum’s Playing Safe initiative.

In all of our casinos, we offer help by:

  1. Providing extensive training to our teams to be able to monitor behaviour that might give rise to concerns and to assist our customers by directing them to appropriate help and information.
  2. Allowing customers to set limits on how much they can draw at the cash desk.
  3. Providing leaflets detailing the information otherwise provided on this site and allowing customers with concerns about their gambling to “self-exclude” nationally from all casinos in the UK by enrolling in the SENSE scheme to prevent them from making further visits. This is as simple as visiting any Grosvenor Casino and speaking with a manager who will help with the quick and simple enrolment process. Alternatively, download an enrolment form together with a leaflet, giving full details of the SENSE scheme, including the terms and conditions.
  4. Providing information that will help you identify and prevent problem gambling at an early stage and details about useful charities and support agencies who can otherwise offer specific counselling, help or treatment to those with a specific gambling problem at whatever level.

How will I know if I have a problem?

A good way to gauge whether your gambling is no longer fun, and may be getting out of control, is to ask yourself the following questions:

  1. Do you find yourself reliving previous gambling experiences and thinking of ways that you can get more money to gamble?
  2. Have you needed to increase your gambling stake more and more to get the excitement you are looking for?
  3. Do you suffer mood swings, irritability and agitation when you are not gambling?
  4. Do you think that you gamble to escape other issues or problems in your life?
  5. Have you ever claimed to be winning from gambling when, in fact, you are losing?
  6. Have you tried, in the past, to reduce either the time or money that you spend gambling and been unsuccessful?
  7. Have you ever been tempted to commit an act of dishonesty to finance your gambling?
  8. Have you ever gone back to gamble, on another day, to win back your losses?
  9. Have you ever hidden your gambling from people who are important to you in your life?
  10. Have you borrowed money, from any source, that you have been unable to pay back because of your gambling or are you otherwise in debt as a result of gambling?
  11. Have you ever sold any possessions to obtain money to gamble or pay gambling debts?
  12. Do you find yourself breaking promises, to family and friends, so that you can gamble instead?

If you answer “yes” to any of these questions, then you may need to take control of your gambling, using the information below. You can also take the confidential ‘Worried about your gambling’ quiz on the Gambleaware website and try out their Gambling Calculator to give you an indication whether your gambling is becoming a problem.

What should I do if I think I have a problem?

The first step in taking back control is to be completely honest with yourself and accept that there is a problem, but that you have the will to confront it. Having done so, you have taken the biggest step to addressing the issue. It may be that simply standing back and realising that you have been displaying some of the above behaviours is enough to make you adjust your approach and allow you to resume control. Alternatively, you may feel you need help, advice and support.

You can talk in confidence to the General Manager or duty manager at your local Grosvenor Casinos or anyone else in the senior team who you may feel comfortable speaking to. They all understand the issues involved and have been specially trained to provide you with information and guidance. Alternatively, speak to someone else from your own circle of family or friends who you know and trust.

Never be afraid or embarrassed to ask for help.

Practical steps to help you stay in control:

  1. Ask someone you trust to handle your money for an agreed amount of time (for example, three months);
  2. Don’t use your ATM / cash point, debit or credit cards to draw funds to gamble with.
  3. Reward yourself for “gambling free” periods by spending the money you saved on something for yourself or your family.
  4. It all else fails – stop gambling. You can easily self-exclude nationally from casinos in the UK by asking to join the casino industry’s national self-exclusion scheme, SENSE (Self-Enrolment, National Self-Exclusion). If you believe exclusion is the best option for you, it is advisable to take an appropriate break from ALL forms of gambling and exclude yourself from any other gambling premises or web sites where you otherwise play or place bets. For information and help on how to self-exclude, please click here.
  5. Use a calendar to mark each day that you don’t gamble, so that you can see the progress you are making.

If you need further detailed advice, or more specific help and counselling, please click here to find contact information for some of the excellent gambling support agencies available, such as GamCare.

Remember – take one day at a time and be optimistic – you CAN gain back control