You must be at least 18 years old, or of legal age, to gamble on line in the country in which you reside, whichever is older, in order to play on our on line gambling web sites. Our websites employ age verification checks and new customers are not able to withdraw funds until they have passed such a check and / or provided further proof of age documents.
Similarly, you must be over 18 to gamble in our UK land based casinos and bingo clubs. These premises therefore undertake checks to ensure that no person under the legal age has access to our premises, which involves photo ID being shown and recorded proof of age if someone looks under 21 years old (25 in Scotland).
Provision of inaccurate or dishonest information about your age can result in legal action as it would cause the company to inadvertently break the law. For online gambling, it may also result in forfeiture of any winnings.
In order to protect young persons and children from accessing our online gambling sites, we recommend that responsible adults install internet filtering software on their computers. This provides the ability to control content displayed, block websites and set up passwords to prevent gambling sites being available to underage persons. There are many internet filtering software choices available and you can view a selection of solutions, as recommended by Internet Filter Review, by visiting internet-filter-reviews.toptenreviews.com.
If you believe that your child or youngster has been gambling (by whatever means or outlet) you should contact the operator concerned, as it is more than likely that the operator was misled about their age when creating the account or allowing them entry. If the operator is Meccabingo.com or Grosvenorcasinos.com, please contact our service department on the applicable number that can be found on the self-exclusion page and we will take immediate action. If it is believed to have taken place at a land-based Mecca Bingo club or Grosvenor Casinos premises, please contact the manager of the club concerned.
If you believe that your child or youngster is not only gambling but is experiencing problems as a result, it is advisable to contact GamCare who can offer guidance to parents, friends or relatives on this issue. They can be contacted on 0808 8020 133.
GamCare also provides a dedicated website called “Big Deal” which contains useful information and videos designed specifically at helping 14-18 year olds understand the risks of gambling. This site can be accessed from the following link www.bigdeal.org.uk or otherwise from the GamCare website www.gamcare.org.uk.