The Rank Group’s commitment to Responsible Gaming

IGA logo (3)The Rank Group is strongly committed to promoting responsible gambling. All customer facing land based Rank Group employees go through a unique, computer based training course so that our teams are alert to the behaviours that might cause concern. Senior management at each premises are given special training in order to offer help and support to customers who need to talk through their individual gambling issues. Our achievements in promoting responsible gaming include:

  • Socially Responsible Operator of the Year (land-based) Award, International Gaming Awards 2014 and 2015
  • Most Socially Responsible Bingo Operator (Mecca online), Which Bingo Awards 2015
  • In addition, The Rank Group Plc donates annually to GambleAware ( helping to fund research, education and treatment for problem gambling in the UK

The Rank Group Vision on Responsible Gambling

Our Beliefs

  • gambling should be fun for ALL of our customers.
  • grown-ups should enjoy gambling as part of their wider entertainment choices.
  • responsible gambling is not problem gambling and is simply the means by which all customers should keep playing as an entirely fun experience.

Our means of delivery

The best Information

  • we provide the highest standard of information to all our customers about how to play. responsibly, conveying that message in an accessible way that is relevant to everyone.
  • we are constantly developing innovative ways to convey information, including use of social media and by directing players to our dedicated responsible gambling

The best trained People

  • our customer facing teams are given the most comprehensive responsible gambling training available within the industry.

Working with Partners

  • we are working with suppliers to explore the development of technology that can offer opportunities for customers to set their own limits on time or amounts spent gambling, if they wish to do so.
  • we are developing research and data collection methods to help us identify those few customers who are most at risk of losing control of their gambling so that we can offer them help at an early stage.
  • we are working closely with support agencies to help maintain the highest level of knowledge and understanding of problem gambling so that the best help can be provided for those few customers who require specific support.

About the Rank Group:

The Rank Group Plc is a leading European gaming and betting business, based in the UK and listed on the London Stock Exchange (RNK.L). Its principal activities are the operation of bingo clubs and casinos with complementary interactive gaming and bookmaking services.

Rank’s operations comprise:

  • Grosvenor Casinos – 55 casinos in Great Britain; 1 casino in Belgium
  • Mecca Bingo – 85 bingo clubs in Great Britain
  • Enracha – 9 bingo clubs in Spain
  • branded websites include and

Rank’s businesses receive more than 20 million customer visits per year and the Group employs around 10,000 team members.

For more information about the Rank Group, visit

Or contact us at:

The Rank Group Plc

Saint-Cloud Way

Tel:  01628 504 000

Last updated 06/05/2016